Yes, you can check out as a guest without creating an account. However, we recommend creating one so you can track your orders, save your shipping addresses, view your purchase history and enjoy member-only offers.

2 to 4 business days within Greater Cairo, Giza and Alexandria, and 3 to 7 business days for other governorates. You’ll receive a message with your shipment details and tracking number as soon as it leaves our warehouse, and you can follow it from the order tracking page.

You can change or cancel your order free of charge at any time before the shipment leaves our warehouse by contacting customer service by phone or WhatsApp. Once the order has shipped, you can refuse delivery or use your right to return it within 14 days.

We offer cash on delivery, online payment by Visa and Mastercard, and e-wallets such as Vodafone Cash and InstaPay. You choose the method that suits you on the checkout page.

Yes, cash on delivery is available in every governorate of Egypt without exception. Please have the full amount ready when the courier arrives. Orders over EGP 30,000 may be subject to a small service fee.

Absolutely. All online payments are processed through a fully encrypted payment gateway licensed by the Central Bank of Egypt, and we never store your card details on our servers.

Yes, all prices in the store are in Egyptian pounds and include 14% VAT. The final price on the checkout page includes the products and tax, with only the shipping fee added based on your governorate.

Under the Egyptian Consumer Protection Law, you may return a product within 14 days of delivery, provided it is in its original, unused condition with all its packaging and the purchase invoice. Custom-made products are excluded.

Contact customer service within 14 days of delivery and attach photos showing the defect. We’ll send a courier to collect and inspect the product within 7 business days. If a manufacturing defect is confirmed, we’ll replace it with a new product or give you a full refund, and we cover all shipping costs.

Refunds are issued within 7 to 14 business days of receiving and inspecting the returned product, using the original payment method. For cash-on-delivery orders, the amount is transferred via InstaPay or an e-wallet in your name, and you’ll get a confirmation message once the transfer is complete.

All Nestly appliances come with a two-year warranty against manufacturing defects, covering electrical and mechanical parts. The warranty does not cover misuse, water damage, drops, or repairs outside our authorized service centers. Keep your purchase invoice to activate it.